All sales are final on digital products.

While They Dream ready to ship and pre-order yarn is non-refundable and is not eligible for returns or exchanges. You can be sure that your items were dyed in a smoke-free environment. If your item was somehow damaged during transit, please reach out to me via email.

All dyed-to-order yarn is made by hand. Please expect a 2 - 4 week turnaround time on all pre-order yarn. This means that from the day your order is placed I have 2 - 4 weeks to dye, dry, and ship. If you place an order with in-stock and dye-to-order yarn together, your entire order will ship when the dye-to-order yarn is complete. All in stock yarn will ship within 1-3 business days.